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Swarovski Service/Collimation?

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tucansam View Drop Down
Optics Apprentice
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tucansam Quote  Post ReplyReply Direct Link To This Post Topic: Swarovski Service/Collimation?
    Posted: May/13/2017 at 20:45
The only reference I am personally aware of for collimating a scope pertains to telescopes, specifically those with mirrors.  However, it seems that any optical device can be collimated to align the light between two or more lenses.  Is this correct?  Can any array or two or more lenses need collimating, or is this only for complex systems with mirrors?

I have an old (really old, probably 1980s or 1990s MFG) Swarovski spotting scope, the telescoping kind, that I would like to send to Swarovski for cleaning and a general checkup.  I tried contacing Swaro Optik through their website a few months ago and never got any reply.

Does anyone know how to send something to them for maintenance, and how it is handled (cost, services performed, etc)?

Thanks.
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JGRaider View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JGRaider Quote  Post ReplyReply Direct Link To This Post Posted: May/14/2017 at 08:20
Pick up the phone a call them.  They answer it every time and will have the answers to your questions I'm sure.  
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coyote95 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote coyote95 Quote  Post ReplyReply Direct Link To This Post Posted: May/14/2017 at 11:45
(800) 426-3089 This is the North America #
"Life is like riding a bicycle . To keep balance you must keep moving" Albert Einstein
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mike650 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote mike650 Quote  Post ReplyReply Direct Link To This Post Posted: May/14/2017 at 16:44
+3, if your serious about contacting them then make the call.

I sent back on old pair of SLC's I purchased back in the 90's for Swarosvki to go through them with a checkup, good cleaning  and preventive maintenance. The binos were about 15 years old and they updated everything including the exterior armor housing and eye cups. The entire cost to me was shipping to and from Swarovski. They absolutely have one of the best CS out there.

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Camdog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Camdog Quote  Post ReplyReply Direct Link To This Post Posted: July/06/2018 at 19:35
I second the comment on excellent customer service. Best after purchase service of anything I ever bought.
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