OpticsTalk by SWFA, Inc. Homepage SWFA     SampleList.com
Forum Home Forum Home > Other Optics > Spotting Scopes
  New Posts New Posts RSS Feed - Votex Warranty Service
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Visit the SWFA.com site to check out our current specials.

Votex Warranty Service

 Post Reply Post Reply
Author
Message
EJett View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: October/19/2015
Location: Athens, LA
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote EJett Quote  Post ReplyReply Direct Link To This Post Topic: Votex Warranty Service
    Posted: March/29/2018 at 12:57
I had to send my spotter back in for repair/replacement.  It was/is a great spotter optically and I am hoping they turn it around quickly.  They sent me a confirmation and a service order number when they received the spotter.  If they decided to replace it, there probably won't be a long wait for it.  Just wondering what you folks have experienced in their turnaround.   

Any feedback would be greatly appreciated; this was a relatively expensive purchase for me and I am nervous about it.

EJ
Back to Top
Rancid Coolaid View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar

Joined: January/19/2005
Location: United States
Status: Offline
Points: 8785
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rancid Coolaid Quote  Post ReplyReply Direct Link To This Post Posted: March/29/2018 at 14:27
My spotter went back in a few months ago, I have the razor HD85mm with a 32X mil eyepiece. When looking at a light colored object, the field of view had thousands of very small black specs, clustered heavier around the reticle (or so it seemed) but everywhere. It did not impact image quality, but it bugged the hell out of me. No amount of cleaning, blowing with compressed air changed it.
I sent it in, got nothing from them in terms of documentation or update, then emailed a month or so later and was told it was shippied out the day before. I had it back in a few days, spots gone. Paperwork said “eyepiece services”, that’s it.

In the end, I am happy with the spotter and okay with the service. Some details would hav been nice, but that is nit-picking.

Edited due to damned Iphone autocorrect. My next phone will be a Samsung!


Edited by Rancid Coolaid - March/30/2018 at 10:59
Freedom is something you take.
Respect is something you earn.
Equality is something you whine about not being given.
Back to Top
hatton mann View Drop Down
Optics Apprentice
Optics Apprentice


Joined: March/02/2011
Location: ne
Status: Offline
Points: 161
Post Options Post Options   Thanks (0) Thanks(0)   Quote hatton mann Quote  Post ReplyReply Direct Link To This Post Posted: March/30/2018 at 02:11
That would be ; 'nit picking'. Big Grin
Back to Top
3_tens View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar

Joined: January/08/2007
Location: Oklahoma
Status: Offline
Points: 7625
Post Options Post Options   Thanks (0) Thanks(0)   Quote 3_tens Quote  Post ReplyReply Direct Link To This Post Posted: March/30/2018 at 10:08
In the old days courtesy was a part of costumer service. An explanation of the problem could reduce the risk of the same problem reoccurring. IMO.
Folks ain't got a sense of humor no more. They don't laugh they just get sore.

Need to follow the rules. Just hard to determine which set of rules to follow
Now the rules have changed again.
Back to Top
Bigdaddy0381 View Drop Down
Optics God
Optics God
Avatar
Georgia peach

Joined: February/27/2007
Location: Georgia
Status: Offline
Points: 13335
Post Options Post Options   Thanks (0) Thanks(0)   Quote Bigdaddy0381 Quote  Post ReplyReply Direct Link To This Post Posted: April/01/2018 at 15:45
Just sent a AMG back and it was returned in a week. Who cares what was wrong with it as long as it's fixed. Was one of the best CS departments I have used, hands down.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.01
Copyright ©2001-2018 Web Wiz Ltd.

This page was generated in 0.198 seconds.